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F.A.Q. for Magento User Guide
PurposeThis document is a User Guide for F.A.Q. module for Magento. It describes how work with the extension. This module allows creating general frequently asked questions’ area on the website, as well as add F.A.Q. to each product separately. System RequirementsThe extension works under Magento from 1.4.x and higher. The extension works with Apache 1.3.x and higher, PHP 5, Linux or IIS. The extension’s correct work is guaranteed with the following browsers:
The correct work with other Magento versions, other browsers and Apache/PHP versions is not guaranteed. InstallationAll our Magento extensions and templates are installed via IToris Installer.
LicenseF.A.Q. extension is website-dependent. By ‘website’ here we understand the website in Magento terms. Under one Magento installation one license key of the extension can activate all stores/storeviews. within one website. If your configuration has several Magento websites - a separate license will be required for each. General Settings
On this page you can enable or disable the module. You can also activate it for selected stores only. Or create different F.A.Q. areas for different stores. To do it select the store(s) in Current Configuration Scope on the left, manage the F.A.Q. and then save the changes. If required, select another store(s) configuration and create new F.A.Q. for it. There is ability to select a color scheme (design) for the F.A.Q. area. 10 variants of design are available. Global F.A.Q.
To create global F.A.Q. open System –>IToris extensions –> F.A.Q. and select Global F.A.Q. from the left tab. You will see the area to create F.A.Q. In Settings area there will be the direct URL where F.A.Q. will be available. Here you also can select if the categories and questions should be expanded or collapsed by default. If you want them to be expanded - check Expand Categories and Expand Questions checkboxes. Intro Text - enter any text you want to be displayed above the F.A.Q. HTML tags are allowed for the text. If no text is needed, leave the area empty.
Global F.A.Q. area is for creating frequently asked questions. Questions are organized in categories. Global F.A.Q.Create Categories
Enter Category Title (it will be displayed for customers), select if it should be active (visible) or not. There is additional visibility mode - who will see the category. All, customers or visitors. If you select customers - only logged in users will see the category. When categories are ready - press Save Settings button to save the changes. Global F.A.Q.Create Questions
Question is entered as plain text. There is a WYSIWYG editor for the answer - you can add images, links and insert video to it. Questions have their own visibility mode - All, Customers or Visitors. If you select a category to be visible for customers only, then questions inside it will not be visible for visitors as well. You can select a category to be visible for all, and some questions inside it to be for customers (logged in) only.
Add as many questions/answers to the category as you want. The same way questions and answers can be added to the other categories. Global F.A.Q.Manage Categories and Questions
To change the order use move up and move down links near the categories’ titles.
This will switch the position of the categories together with all their questions. To change the order of the questions inside categories there are special arrow icons that also move questions up or down. They are available in Reorder column:
You can disable categories and questions - they will not be displayed on the front-end when inactive. To disable a category uncheck Active checkbox near its title. To disable a question uncheck Active checkbox in Active column.
If a category is not active, all its questions are not active as well. To delete a category press Delete Category button under its title.
To delete a question press Remove icon:
You can change the visibility of both questions and categories. To do it select the visibility you need of the question or the category - All, Visitors or Customers. After any changes made save them by pressing Save Settings button. Product F.A.Q.
Product F.A.Q. is similar to Global F.A.Q. - there are two areas. Settings area allows to add intro text to the F.A.Q., select if the categories and questions should be expanded by default of not.
Product F.A.Q. area is to add categories and questions. Please see Create Categories, Create Questions and Manage Categories and Questions chapters as the functionality is the same. Display F.A.Q. on Products’ Pages
/app/design/frontend/{your_package}/{your_theme}/template/catalog/product/view.phtml and find <?php echo $this->getChildHtml('product_additional_data') ?>
Insert the following line after: <?php echo $this->getChildHtml('itoris_faq') ?>
Insert F.A.Q. in Tabs on Product Pages
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